FAQs

BioTouch specializes in kitting, logistics, and temperature control services for various medical facilities, laboratories, and healthcare providers.

BioTouch serves a diverse range of clients, including hospital systems, laboratories, pharmaceutical companies, pharmacy services, cell and gene therapeutics, blood and tissue banks, and in vitro fertilization (IVF) clinics. Learn more here.

BioTouch enhances healthcare delivery by offering robust analytics, logistics network optimization, improved service levels, increased asset visibility, and reduced costs.

We are located at strategic locations across the United States and Ireland in Europe to best serve our customer around the globe. Check out our map for more info on our locations.

We offer a wide range of uniquely integrated service capabilities from medical kitting and supply distribution to printing and logistics, as well as temperature-controlled and last-mile services. For more information about our services, check out our product page.

Yes, BioTouch is FDA registered.

Yes, our facilities are ISO 13485:2016 compliant so you are guaranteed the same level of service wherever you are in the world.

Our inventory management program provides automatic replenishment, optimal inventory level analysis, auto-replenishment, expired product notifications, and unique barcode scanning.

We have stocking agreements with multiple suppliers. We work with clients on validated backup alternatives and help with inventory forecasting and management supported by system alerts.

BioTouch provides standard and customized kit development services, including collection kit development, packaging expertise, centralized sourcing, and assembly in an ISO 13485:2016 facility.

To partner with BioTouch, you can contact us for more information or to discuss your specific needs.

Yes, our business development team will guide you step-by-step.

Yes, BioTouch's in-house product development team can customize kits to meet your specific needs.

Yes, BioTouch offers a portfolio of products off-the-shelf kits. Browse our inventory!

Yes, we can scale quickly to accommodate any large kitting requests.

Yes, BioTouch is FDA registered.

Yes, our facilities are ISO 13485:2016 compliant so you are guaranteed the same level of service wherever you are in the world.

GlobalLink is our global healthcare kitting platform designed to streamline kitting processes and address customer pain points such as inconsistent data, scalability issues, and geographic limitations. It is the only fully integrated custom healthcare kitting and logistics platform on the market that provides solutions for worldwide production, complex logistics, systems integrations, advanced security, and industry compliance. Learn more here.

GlobalLink brings sophisticated intelligence, automation, and compliance to our kitting and distribution process and streamlines complex workflows and software integrations to ensure accurate outcomes. GlobalLink offers a range of services to support our customer such as real-time data analytics, shipping and distribution software, label software, intelligent kitting assembly, enterprise resource planning, receiving inventory, and picking and staging.

BioTouch offers a web-based technology platform for clients, facilitating online ordering, tracking, and reporting, as well as managing carrier and courier activities.

GlobalLink is our global healthcare kitting platform designed to streamline kitting processes and address customer pain points such as inconsistent data, scalability issues, and geographic limitations. It is the only fully integrated custom healthcare kitting and logistics platform on the market that provides solutions for worldwide production, complex logistics, systems integrations, advanced security, and industry compliance. Contact us to learn more.

GlobalLink brings sophisticated intelligence, automation, and compliance to our kitting and distribution process and streamlines complex workflows and software integrations to ensure accurate outcomes. GlobalLink offers a range of services to support our customer such as real-time data analytics, shipping and distribution software, label software, intelligent kitting assembly, enterprise resource planning, receiving inventory, and picking and staging.

SpectraPath is a comprehensive web-based technology platform specifically designed to help you effectively manage all of your clients’ pre-analytical supply and specimen management needs. SpectraPath allows you to gain efficiency and make better business decisions through features like ordering, distribution, inventory management, specimen management, including additional cost and time-saving features.

Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.

BioTouch expedites client supply distribution through a network of state-of-the-art distribution facilities, offering improved courier tracking, product lot visibility, and cost reduction.

Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world (ROW). Our U.S. locations cater to North and South America.

We have complete national and international courier coverage.

Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.

BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.

Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.

Yes, BioTouch offers full-scale printing capabilities, promotional products, and creative services tailored to healthcare documentation, print management, large-format printing, and corporate promotional kitting.

Yes, we have in-house graphic designers that can help with your custom graphic needs.

Yes, we have in-house printing capabilities with both off-the-shelf and customizable solutions.

We offer a range of Litho Print, Flexo Print, and Board Stock Boxes.

Temperature-controlled shipping involves maintaining a specific climate environment for a set duration of time. Depending on what type of commodities are being shipped, different temperature ranges are required. Those temperature ranges vary and are often described as controlled room temperature (15°C to 25°C), refrigerated (2°C to 8°C), frozen (-15°C to -25°C), dry ice (-50°C to -90°C), or cryo (-150°C to -190°C). 

BioTouch ensures temperature integrity through a dedicated fleet, high-quality packaging, geo-location, and temperature sensors, actively monitoring and providing economic value in medical kit transportation.

Yes, our top priority is equipping our operations team with dynamic data loggers to actively monitor every package in real time. When a package is getting too hot or too cold, data loggers will send an alert and our logistics team can take action. We utilize telemetrics to populate the geographical coordinates and internal temperature of each sender, employing a blend of GPS, Cellular, and Wi-Fi networks.

Yes, we can simulate any shipping profile, including customer-developed extreme weather environments or industry standard profiles.

We offer a range of packaging options to accommodate all specimen shipping requirements, including refrigerated, ambient, frozen, and NanoCool (temperature-controlled). Temperature ranges vary and are often described as controlled room temperature (15°C to 25°C), refrigerated (2°C to 8°C), frozen (-15°C to -25°C), dry ice (-50°C to -90°C), or cryo (-150°C to -190°C).

NanoCool is a type of shipper that offers 2℃ to 8℃ temperature ranges and covers durations of 48 to 92 hours.

Absolutely. BioTouch has extensive experience in international logistics and distribution, including operations in the United States, the European Union (EU), and the rest of the world (ROW). Our comprehensive logistics solutions enable us to facilitate seamless operations across borders. We can assist in setting up and monitoring harmonized codes, invoices, and customs letters for international shipments. Whether you are looking to expand into the US, EU, or other global markets, our logistics expertise, including intelligent route analysis, real-time dashboards, and international coverage, is designed to support your scaling needs effectively. Feel free to contact us to discuss the specifics of your expansion plans, and we'll work together to tailor a solution that aligns with your international growth objectives.

Yes, we support clinical trials around the globe for both direct-to-consumer and clinic based.

Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world (ROW). Our U.S. locations cater to North and South America.

We have complete national and international courier coverage.

BioTouch's logistics solutions cover courier, carrier, and freight management with a logistics command center for proactive management and courier management technology for critical healthcare logistics functions.

Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world (ROW). Our U.S. locations cater to North and South America.

We have complete national and international medical courier coverage.

Yes, we can ship all kits to clinics, to home, or a combination of both and arrange for return to the lab for testing.

To get started with BioTouch's logistics services, please reach out to our team for a consultation and to discuss your supply chain requirements.

BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.

Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.

BioTouch's Technology and Reporting provides complete visibility into your order and distribution history offering versatile cost insights, situational analysis, and optimized distribution processes for improved efficiency.

We provide Integrated and advanced real-time analytics available in a single dashboard. View key insights, improve competencies, and react quickly. Reach out today to learn more about our available technology.

Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.

BioTouch offers a web-based technology platform for clients, facilitating online ordering, tracking, and reporting, as well as managing carrier and courier activities.

GlobalLink is our global healthcare kitting platform designed to streamline kitting processes and address customer pain points such as inconsistent data, scalability issues, and geographic limitations. It is the only fully integrated custom healthcare kitting and logistics platform on the market that provides solutions for worldwide production, complex logistics, systems integrations, advanced security, and industry compliance. Contact us to learn more.

GlobalLink brings sophisticated intelligence, automation, and compliance to our kitting and distribution process and streamlines complex workflows and software integrations to ensure accurate outcomes. GlobalLink offers a range of services to support our customer such as real-time data analytics, shipping and distribution software, label software, intelligent kitting assembly, enterprise resource planning, receiving inventory, and picking and staging.

SpectraPath is a comprehensive web-based technology platform specifically designed to help you effectively manage all of your clients’ pre-analytical supply and specimen management needs. SpectraPath allows you to gain efficiency and make better business decisions through features like ordering, distribution, inventory management, specimen management, including additional cost and time-saving features.

Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.

We have complete national and international courier coverage.

Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world. Our U.S. locations cater to North and South America.

BioTouch couriers are properly trained in the handling and transportation of sensitive medical items, including specimens, pharmaceuticals, and equipment. All of our couriers receive necessary training and documentation for OSHA, IATA, BBP, HIPAA, and TSA compliance.

BioTouch operates 24/7/365.

Yes, our Online Management System offers quick and easy online order entry, as well as real-time and historical route tracking, detailed reporting, and more.

BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.

To get started with BioTouch's logistics services, please reach out to our team for a consultation and to discuss your supply chain requirements.

BioTouch expedites client supply distribution through a network of state-of-the-art distribution facilities, offering improved courier tracking, product lot visibility, and cost reduction.

Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.

Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.