- All Solutions
- Courier Solutions
Courier Solutions
With over 3,000 dedicated couriers in our network, our healthcare logistics specialists provide essential support when you need it. Backed by our advanced logistics technology solutions, we effectively tackle even the most complex supply chain requirements.
Medical Couriers
From Pick Up to Delivery to Data
Pickup
Our couriers are highly qualified, and equipped with state-of-the-art technology to properly handle all types of specimen transportation.
Delivery
Create and manage your daily schedule or request an on-demand pickup. BioTouch also provides international coverage with setup and monitoring of harmonized codes, invoices, and customs letters.
Data
Our comprehensive technology platform helps you manage all carrier providers, giving you the tools you need to help improve supply and specimen tracking. Real-time dashboards provide valuable insights, with live tracking and reconciliation across all logistics networks.
Why BioTouch?
We help to identify the right solutions and carrier choices to fit your specific requirements on service, price, and coverage.
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Recover, Reduce, & Save
Reduce unnecessary carrier and courier pickups using our extensive network, saving an average of 20% on all carrier shipments and supplier freight charges.
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Optimized Logistics
Gain valuable insights with our management tools, improve service levels, and create efficient processes across your entire healthcare organization.
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Dedicated Fleet Program
With a 98.5% on-time delivery rate, you can rely on our dedicated account managers, dispatchers, and medical couriers.
FAQs
Have Questions? Get Answers
Where do you have courier coverage?
We have complete national and international courier coverage.
Do you operate outside of the United States?
Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world. Our U.S. locations cater to North and South America.
Are couriers trained to handle medical items?
BioTouch couriers are properly trained in the handling and transportation of sensitive medical items, including specimens, pharmaceuticals, and equipment. All of our couriers receive necessary training and documentation for OSHA, IATA, BBP, HIPAA, and TSA compliance.
What are your hours of operation?
BioTouch operates 24/7/365.
Do you have online order entry?
Yes, our Online Management System offers quick and easy online order entry, as well as real-time and historical route tracking, detailed reporting, and more.
How can I track my shipments and monitor logistics activities with BioTouch?
BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.
What steps are involved in initiating logistics services with BioTouch?
To get started with BioTouch's logistics services, please reach out to our team for a consultation and to discuss your supply chain requirements.
How does BioTouch handle client supply distribution?
BioTouch expedites client supply distribution through a network of state-of-the-art distribution facilities, offering improved courier tracking, product lot visibility, and cost reduction.
Do you have Application Programming Interface (API) capabilities?
Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.
Does BioTouch offer consultation services for optimizing logistics and supply chain processes?
Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.