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- Courier Solutions
Courier Solutions
Specializing in healthcare logistics, we provide customized, reliable courier solutions to hospitals, laboratories, pharmacies, and healthcare systems across the U.S. With a fleet of 4,000 dedicated medical couriers and our advanced technology, we optimize medical deliveries and reduce courier costs for our clients.
Medical Couriers
From Pick Up to Delivery to Data
Dedicated Couriers
Same professional, uniformed courier on the same route every day, ensuring consistency and familiarity with your account. Couriers are trained to handle sensitive medical items and are compliant with OSHA, HIPAA, BBP, TSA, and IATA regulations.
Dedicated Dispatchers
24/7/365 dispatch team monitors courier progress and proactively troubleshoots any issues or delays.
Logistics Professionals
Our logistics team will work with your team to build an optimized courier network, helping reduce costs and improve services.
Advanced Courier Technology
Advanced courier technology allows for complete visibility into the entire courier process.
Maintain Chain of Custody
Maintain Chain of Custody with our customized software, fully integrated barcode scanning and GPS, allowing for real-time tracking and a history of courier locations
Access Data In Real-Time
Access data in real-time through our online portal
- Pickup and delivery times
- Piece Counts
- Signatures
- Photo proof of delivery
Route Tracking & Geofencing
Route tracking and geofencing offers visibility of inbound routes and specimen shipments and allows for optimized routing and stop sequence.
Reporting & Account Management
Reporting capabilities and consultative account management provide our partners with the visibility and support needed to optimize their courier network and further reduce spend.
Why BioTouch?
We create, implement, and manage our seamless courier model customized to meet the specific needs of the healthcare industry.
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Recover, Reduce, & Save
With our extensive experience and customized routing software, we consistently save our clients an average of 20% on courier costs. We thoroughly examine your current courier system and identify opportunities for savings.
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Optimized Logistics
Gain valuable insights with our management tools, improve service levels, and create efficient processes across your entire healthcare organization.
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Dedicated Fleet Program
With a 98.5% on-time delivery rate, you can rely on our dedicated account managers, dispatchers, and medical couriers.
FAQs
Have Questions? Get Answers
Where do you have courier coverage?
We have complete national and international courier coverage.
Do you operate outside of the United States?
Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world. Our U.S. locations cater to North and South America.
Are couriers trained to handle medical items?
BioTouch couriers are properly trained in the handling and transportation of sensitive medical items, including specimens, pharmaceuticals, and equipment. All of our couriers receive necessary training and documentation for OSHA, IATA, BBP, HIPAA, and TSA compliance.
What are your hours of operation?
BioTouch operates 24/7/365.
Do you have online order entry?
Yes, our Online Management System offers quick and easy online order entry, as well as real-time and historical route tracking, detailed reporting, and more.
How can I track my shipments and monitor logistics activities with BioTouch?
BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.
What steps are involved in initiating logistics services with BioTouch?
To get started with BioTouch's logistics services, please reach out to our team for a consultation and to discuss your supply chain requirements.
How does BioTouch handle client supply distribution?
BioTouch expedites client supply distribution through a network of state-of-the-art distribution facilities, offering improved courier tracking, product lot visibility, and cost reduction.
Do you have Application Programming Interface (API) capabilities?
Yes, we have API capabilities. We offer a wide range of interface, integration, and traditional ordering options.
Does BioTouch offer consultation services for optimizing logistics and supply chain processes?
Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.