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- Logistics Command Center
Logistics Command Center
Our Logistics Command Center provides tailored solutions to optimize healthcare logistics, enhance service quality, and ensure compliance. Our services include real-time monitoring, proactive exception management, and live tracking to control logistics costs and improve efficiency.
Logistics Management
Our Team Becomes Your Team
National & International Support
Leverage our national network and technology to enhance service performance and deliveries. For international logistics, our team handles harmonized codes, commercial invoices, customs clearance, and more for smooth global operations.
Freight Management
Take control of inbound supply costs with our Supply Freight Management Program, offering detailed reporting and cost optimization.
Cost Optimization
We analyze your logistics needs to identify the best solutions and carriers, optimizing service, price, and coverage while reducing unnecessary costs.
Logistics Command Center
Optimize
Experienced Carrier & Courier Route Analysis
Dispatch
Dedicated, On-Call, and Scheduled Management
Monitor
Real-Time Dashboards to Improve Service Levels
Manage
Proactive Exception Management
Reconcile
Live Tracking & Reconciliation Across All Logistics Networks
Carrier Management
Streamlined Solutions for Supply & Specimen Tracking
Automated Tracking Solution
- Monitor the outbound kits to users and the return of specimens to the lab based on system orders
- Near real-time tracking updates for each order
- System updates when kits & specimens are shipped and received
- Direct escalation support of the Command Center
Proactive Exception Handling
- Active, continuous monitoring of inbound packages
- Daily tracking, monitoring, and escalation of delays with carriers
- Coordination with carriers to address delays, misrouted packages, and other issues
- Regular updates and status reports for clients
Daily Carrier Issue Management
- Root Cause Analysis and CAPA resolution handled on a continuous improvement basis, with corrective action plans communicated to carriers and internal stakeholders
- Detailed reporting on carrier performance, exceptions, and corrective actions, delivered on a regular schedule
- 24/7 oversight for critical delays or system errors
Courier Management
Optimize Efficiency & Compliance
Experienced Team
4,000+ couriers, dispatchers, and account managers who understand your daily business needs.
24/7/365 Monitoring
Our dispatch team proactively tracks courier progress, resolving issues in real time.
Data-Driven Optimization
Advanced reporting and consultative account management provide the visibility needed to enhance efficiency and reduce costs.
Why BioTouch?
Control logistics costs and maintain reliable specimen transports to increase profitability and customer retention.
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Recover, Reduce, & Save
Reduce unnecessary pickups using our extensive network, adding value to all carrier shipments and supplier freight services.
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Logistics Optimized
Gain valuable insights with our management tools, improve service levels, and create efficient processes across your entire healthcare organization.
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Dedicated Fleet Program
Our expert medical couriers understand your requirements and pick-up windows. And with a 98.5% on-time delivery rate, you can count on your deliveries.
FAQs
Have Questions? Get Answers
What logistics solutions does BioTouch offer?
BioTouch's logistics solutions cover courier, carrier, and freight management with a logistics command center for proactive management and courier management technology for critical healthcare logistics functions.
Do you operate outside of the United States?
Yes, BioTouch provides international services. Operating out of our European headquarters in Shannon, Ireland, we provide medical kitting, fulfillment, and logistics services to the EU and the rest of the world (ROW). Our U.S. locations cater to North and South America.
Where do you have medical courier coverage?
We have complete national and international medical courier coverage.
Do you have a returns management program?
Yes, we can ship all kits to clinics, to home, or a combination of both and arrange for return to the lab for testing.
What steps are involved in initiating logistics services with BioTouch?
To get started with BioTouch's logistics services, please reach out to our team for a consultation and to discuss your supply chain requirements.
How can I track my shipments and monitor logistics activities with BioTouch?
BioTouch provides real-time tracking through our logistics technology solutions. You can log in to our platform to access detailed information about your shipments and logistics activities.
Does BioTouch offer consultation services for optimizing logistics and supply chain processes?
Yes, BioTouch provides consultative services to optimize courier, carrier, and freight management. Contact us to discuss your specific service requirements and analysis needs.